SHIPPING
Orders ship within 2 business days of receipt. When your shipment has processed you will be notified via email with tracking information.
Shipping to the USA (excluding Alaska and Hawaii)
| Standard Shipping | Orders will ship for a flat rate of $7.50 via USPS Priority or UPS Ground. Estimated delivery time will be dependent on distance but generally are expected to be 5-7 business days |
| UPS 2nd Day | Orders will ship for a flat rate of $17.50 vis UPS 2nd Day Air. Estimated delivery is 2 business days |
Shipping to Alaska and Hawaii (and territories of the USA)
| Standard Shipping | Orders will ship for a flat rate of $17.50 via USPS Priority or UPS Ground. Estimated delivery in 6-8 business days |
| UPS 2nd Day | Orders will ship for a flat rate of $32.50 vis UPS 2nd Day Air. Estimated delivery is 2 business days |
Rest of the World
| International Shipping | Orders will ship for a flat rate of $25.00. Estimated delivery in 6-10 business days. Customers with shipping addresses outside of the US are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. If you refuse a shipment because of unexpected import fees, shipping charges will not be refunded (but we are happy to work with you to get the goods back to your door). |
90 day "no hassle" Return Policy
We think these will be the best garments you will ever buy. As a result, we honor a 90-day, no questions asked guarantee. If our product doesn't fit the way you want, doesn't look the way you expected, or is in any way not to your satisfaction, feel free to return them within 90 days and we'll refund your order.
Warranty
Thunderbolt Sportswear guarantees that our pants will stand up to any activity that requires wearing pants. If the pants fail due to a manufacturing defect we will repair them without charge or replace them, at our discretion.
Rips, burns, tears, and damages due to accident, improper care, misuse, or normal wear and tear are not covered by warranty.
Any defective pants must be returned to us for evaluation and will be repaired or replaced at our discretion. Pants sent for warranty evaluation MUST BE CLEANED prior to shipping.
How to Send Back Your Product
Please email or call us to obtain a Return Authorization Number before returning your pants. Please add the Return Authorization Number to your package shipping label or write it clearly on the package. This ensures that we know what to do with the returned pants when we receive them. The Return Authorization number is valid for 10 days after it has been issued.
After receiving a Return Authorization Number, you may send your pants to our shipping facility:
Thunderbolt Sportswear
10940 SW Barnes Rd, Suite 337
Portland, OR 97225
503-272-1596
